Contact Us
Write to us about a review, a bonus or payment detail that has changed, or a question on our method. One editorial inbox takes every message, and a correction goes straight into the page it concerns.
Updated
Email the editorial team
That is the only way to reach us. We do not publish a phone number and we do not run live chat. Your message goes to the person who writes and edits our casino reviews and guides, Dominic Field.
What to write to us about
- A correction: a wrong bonus figure, a payment method a casino has dropped or a game count that no longer matches. Tell us the page and what you saw.
- A change at a casino: new welcome terms, a new withdrawal limit or a site that has moved domain.
- A casino that did not pay: tell us which one, what you requested and when. We cannot recover money, but we keep a note of reports like this when we update the review.
- Our method: questions on how we test or how a score was reached.
- Partnerships and press: keep it short and say who you are. Paid placement does not exist here, and our affiliate disclosure explains why.
What we cannot help with
We are not a casino. We cannot see, unlock, close or fix your casino account, release a withdrawal or reverse a deposit. For that, contact the casino’s own support through its live chat or email. Because these sites operate outside Australian licensing, our legal and safety guide to online pokies explains what Australian regulators can and cannot do for a dispute.
What to expect
We read every message. We reply when a reply is useful, and we may not answer one-line messages or requests to remove a fair review. When you send a correction we check it against the casino’s own pages before changing anything, so please include a link or a screenshot if you have one.
Do not send passwords, card numbers or identity documents. We will never ask for them. How we handle the details you do send is in the privacy policy.
If you need help right now
If gambling is causing you harm, ring Gambling Help Online at 1800 858 858; the line is free and confidential, 24 hours a day. The other tools and services are on our responsible gambling page.